Match the Receipt to the Account That Paid

Keep the store receipt

Check the Purchase Account Match

Save order number, product, amount, currency, time and platform without publishing payment details.

Check every likely account

Sign out safely and compare purchase history for the email or social identity used at checkout.

Match the player profile

Record the in-game player ID that was active when the purchase was made.

Submit one recovery case

Provide the receipt and player ID through the official route and do not repurchase while the first order is unresolved.