- 1
Keep the store receipt
Save order number, product, amount, currency, time and platform without publishing payment details.
- 2
Check every likely account
Sign out safely and compare purchase history for the email or social identity used at checkout.
- 3
Match the player profile
Record the in-game player ID that was active when the purchase was made.
- 4
Submit one recovery case
Provide the receipt and player ID through the official route and do not repurchase while the first order is unresolved.
Fast answers
Can a purchase appear under another account?
Yes.
Should the item be bought again immediately?
No.
Which records should be paired?
The store order and the in-game player ID.