- 1
Save the promotion source
Keep the original email or official page, issue time and displayed reward.
- 2
Sign into the target account
On the web, confirm the intended player profile before opening the redemption link.
- 3
Check single-use status
Look for an earlier confirmation or balance change because a promotion may be redeemable only once.
- 4
Record the failed handoff
Save the player ID, device, time and link result for the official support request.
Fast answers
Must Facebook be used for every promotion?
No.
Can a promotion be single-use?
Yes.
What should support receive?
The player ID, source link, time, device and expected reward.