PLAYER PROFILE CHECK

Secure the Old Account Before Changing Devices

A guest session can be tied to the original device. Opening the game on a replacement device first can create a different guest identity, so the old account must be identified before any transfer.

Open the Big Fish Account RouteCheck the Current Casino Access
  1. 1

    Record the old profile

    Save the player ID, display name, balance and device details while the original session still opens.

  2. 2

    Check authentication state

    Confirm whether the session is a guest or is already linked to a supported sign-in provider.

  3. 3

    Link from the old device

    Complete the offered connection on the device that holds the desired progress before signing in elsewhere.

  4. 4

    Verify the restored profile

    On the new device, compare player ID and balance before making a purchase or continuing play.

Fast answers

Can a guest session depend on one device?

Yes.

Which device should be linked first?

The old device that holds the desired account.

What confirms a successful restore?

The expected player ID and account balance.

Continue After the Profile Matches